Service Manager (Valencia)

Service Manager – Spain – Valencia
Asegúrese de presentar su candidatura con toda la información solicitada, tal como se expone en la descripción del puesto a continuación.
We only consider candidates with industry experience in the construction machinery after‑sales service.
Responsibilities
Responsible for monitoring the quality of service business execution and process compliance, identifying and reporting service quality issues, major product quality issues, and other anomalies.
Responsible for collecting system issues, proposing process optimization suggestions, and supervising the implementation of optimization.
Responsible for coordinating service resources, identifying anomalies such as insufficient and unauthorized use of service resources, and coordinating resources across departments.
Responsible for building and managing customer service centers, monitoring customer feedback transmission and monitoring customer complaint handling.
Res...