Service Manager Role at Cummins

Cummins seeks a Service Manager for its Edmonton branch, focusing on service operations and leadership. Drive customer satisfaction by enhancing team performance and operational efficiency.

In this critical position, you will manage the service department while motivating and developing team members. You'll apply your financial acumen and service capability metrics to enhance performance and ensure responsiveness to customer needs. Your leadership will facilitate better outcomes for both customers and the organization.

Key Responsibilities:
• Manage service operations and departmental staff effectively
• Provide constructive feedback and coaching to employees
• Implement process improvements to align with customer demands
• Analyze performance metrics and drive accountability
• Cultivate professional relationships with key accounts

Requirements:
• Relevant degree or significant technical experience
• Exper...