Service Manager

Job Description

This is your opportunity to take ownership of a mission‑critical operation, influence performance and customer satisfaction, and work with cutting‑edge technology in an international environment. If you're driven by responsibility, collaboration, and continuous improvement, this role offers the platform to make a real impact every day.

The job

As our new Service Manager, you are responsible for the service delivery and the BEUMER Group's service organization at Oslo Gardermoen Airport consisting of 20‑25 colleagues – all collaborating to keep the baggage system running 24/7/365. Your primary responsibility is to secure an efficient and profitable operation of the site and a high level of customer satisfaction. More specifically, the tasks include but are not limited to:

• Customer relation and client coordination
• Ensure service‑level agreements (SLAs) are met
• Liaise with clients and internal teams to reso...