Vacancy Description
Description
Responsibilities:
Prioritize new unscheduled service calls for branch’s service technicians to best meet customer’s needs.Provide direct supervision of all branch service technicians.Set up daily and on-call schedule for all service technicians at branch location.Respond directly to customers and factories regarding service related issues.Provide technical support for branch parts department, walk-in customers and customers over the phone.Provide technical support to branch service technicians in the field to resolve problems quickly.Set up ready boxes or parts needed by technicians for assigned jobs.Contact customers as directed for leads, service issues and collection issues.Conduct/oversee weekly tech meetings as required by Area Manager.In Area Managers absence, assume responsibility for daily branch operations.Be available to on-call service t...
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