Vacancy Description
Service Manager - Edinburgh
About the jobJob summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
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As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Customer Record Management (CRM) Team, you will possess a deep understanding of IT Service Management, with a primary focus on safeguarding the integrity and continuity of Live Services.
You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability.
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