Service manager

Responsibilities Effective management of external service providers through: Identifying, together with Group Procurement, applicable services, and service providers. Reviewing SLA and in consultation with Group Procurement, document specific hospital requirements and ensure signature by relevant parties. Driving and monitoring conformance to SLA, identify gaps and implement corrective action. Maintaining productive relationships with service providers through regular meetings. Effective relationship building with internal and external stakeholders. Participating actively, where necessary, on internal and external review meetings. Effective quality systems management through: Ensuring customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriately. Ensuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relat...