Service Manager

We are seeking an experienced Service Manager for a well established mechanical/plumbing contractor client of ours in the Vancouver area. This position will lead lead our clients Service, Maintenance, and Warranty division. This is a key leadership role responsible for overseeing daily operations, driving customer satisfaction, and supporting business growth through strong team management and client relationships.

Responsibilities

-Lead, manage, and support Service Department staff, including technicians

-Plan, coordinate, and oversee all service, maintenance, and warranty activities

-Ensure team objectives, productivity targets, and sales goals are achieved

-Deliver exceptional customer service and maintain strong client relationships

-Address customer concerns and resolve issues promptly and professionally

-Develop and secure new maintenance contracts, including negotiating terms

-Ensure compliance with ind...