Service Manager - Banking & Payments

Noesis is looking for candidates with the following profile:

Main Tasks and Responsibilities:

• Manage the relationship with banking clients, acting as the main point of contact and ensuring service quality and continuous improvement;


• Monitor service performance, KPIs, and operational indicators, identifying improvement opportunities and supporting data-driven decisions.


• Coordinate incident management and problem resolution, working closely with technical teams and business stakeholders.


• Analyze fraud-related patterns and service data, contributing to process optimization and better client outcomes.

Requirements:

• Degree in Computer Science, Information Systems, Engineering, Business Analytics, or a related field;


• Minimum of 3 years of experience in Service Management, Service Delivery, Business Analysis, Operati...