Vacancy Description
**Role Overview:**
The Service Management Manager is responsible for leading and governing all IT Service Management (ITSM) processes across the organization.
This role ensures the stability, performance, and continuous improvement of IT services through effective management of incident, change, and service processes, while ensuring alignment with ITIL best practices, internal governance, and business expectations.
The role will work closely with infrastructure, application, and business teams to ensure reliable service delivery and optimal customer experience.
**Key Responsibilities:**
+ Own and manage ITSM processes including Incident Management, Change Management, and Service Request Management
+ Create and lead service management communication strategy
+ Ensure adherence to ITIL framework and enterprise governance standards
+ Lead end-to-end incident management ensuring timely resolution and communication
+ Manage major incid...
The Service Management Manager is responsible for leading and governing all IT Service Management (ITSM) processes across the organization.
This role ensures the stability, performance, and continuous improvement of IT services through effective management of incident, change, and service processes, while ensuring alignment with ITIL best practices, internal governance, and business expectations.
The role will work closely with infrastructure, application, and business teams to ensure reliable service delivery and optimal customer experience.
**Key Responsibilities:**
+ Own and manage ITSM processes including Incident Management, Change Management, and Service Request Management
+ Create and lead service management communication strategy
+ Ensure adherence to ITIL framework and enterprise governance standards
+ Lead end-to-end incident management ensuring timely resolution and communication
+ Manage major incid...
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