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Service Leader - Front Office (Horizon)

Shangri-La

Manila, Metro Manila, Philippines Permanent July 22, 2026
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Vacancy Description

We are looking

for Service Leader - Front Office (Horizon)to join our team!

Key Responsibilities:

  • Have a complete knowledge of the operational systems at Front Office.

  • Build relationship with guests to delight and gain loyalty.

  • Take note, collect, and take action on any guests preferences. 

  • Ensure all interactions with guests are handled professionally and with care adhering to hotels policies and procedure.

  • Supervise Horizon Club operations and workflow to maximize guests satisfaction.

  • Know all the emergency procedures and the appropriate response during each emergency situation.
  • About you:

  • Is presentable, articulate, and well-groomed.

  • Communicates and writes with fluency in English (as well as the local language).

  • Is a college graduate.

  • Has a relevant experience as Front Office and Club Lounge with a supervisory positi...
  • Ready to Apply?

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