Service Excellence Manager at Fairmont Banff

Drive service excellence as the Service Excellence Manager at Fairmont Banff Springs. Lead a team focused on enhancing guest satisfaction and operational efficiency.

In this pivotal role, you'll mentor the Royal Service/Switchboard team while leveraging data analysis to implement improvements based on guest feedback. Your leadership will ensure effective scheduling and management of daily operations while resolving guest concerns satisfactorily.

Key Responsibilities:
• Lead and develop the Royal Service/Switchboard team
• Analyze guest feedback for service improvements
• Manage scheduling and daily operational efficiency
• Resolve guest concerns and ensure follow-up
• Foster teamwork and engagement in daily operations

Requirements:
• Hotel Management Diploma is an asset
• Proven leadership experience in hospitality
• Strong knowledge of Opera Cloud, Royal Service Manager, and Microsoft Office
•...