Service Excellence & Delivery Leader

**The Service Excellence & Delivery Leader is responsible for defining and leading the service delivery strategy, driving transformational initiatives that enhance customer experience and operational efficiency across the International Region. The role provides executive oversight of all service delivery functions, ensuring that high-impact projects are executed with precision, and establishes strategic relationships with key clients and stakeholders. The role manages the global service delivery budget, monitors key performance indicators (KPIs), and drives talent management and leadership development within the service delivery organization.** **Your role:**
+ **Responsible for streamlining and standardizing processes and ways of working within NAR S&SD through standard work.**
+ **Overseeing the performance of the NAR services and solutions delivery strategies, making strategic decisions on resource allocation, organizational structure, and process optimization to sustain compe...