Service Engineer

Job Details:

- Lead teams to effective service delivery based on ITIL process framework

- Coordinate different teams including service desk, helpdesk, infrastructure, vendors and business users for service delivery.

- Interact with multiple customers to understand Service Level Agreements and ensure that all services and support functions remain responsive to customer needs

- Ensure high quality of client service by clearly defining service scope and continuously carrying out due diligence and other assessment as needed

- Proactively drive the resolution of incidents, planned/unplanned changes and ah-hoc client issues requiring additional support and initiate timely escalation to clients and internal parties.

- Prepare regular operation report on overall platform status (including capacity, performance, service level & etc.).

Requirement:

- Degree in Information Technology or related discipline

- A...