Service Engineer

A Snapshot of Your Day

Your day begins at the Power Transformer factory in Guanajuato, reviewing ongoing field service activities, assigned installation plans, active warranty cases, and field technical reports while aligning priorities with the Field Service Team. Whether supporting a critical transformer issue remotely or preparing for a site intervention, you ensure all required data and documentation are in place before execution.

You coordinate with the Field Service team and collaborate closely with Project Management, Quality Assurance, Supply Chain, Engineering, and Manufacturing to ensure that required resources, documentation, and materials are aligned and available to support service activities and customer orders.

Throughout the day, you provide real-time technical support, make critical decisions, and coordinate with internal stakeholders to secure replacement parts, clarify scope, or resolve warranty-related matters. You document findings, ...