Service Engineer

Job Purpose

The service engineer will carry out service and technical activities in the repair hub.

Role And Responsibilities

• Diagnose, repair, and maintain hardware and software components of computer systems, security networks and mobile phones.
• Provide technical support service to customers who have technical difficulties with their devices and software.
• Perform all levels of preventive maintenance services as per vendor procedure.
• Provide 1‑hour TAT for walk‑in repair service.
• Maintain a record of all tools and test equipment used, ensuring their availability and accuracy as recommended by the manufacturer.
• Prepare job orders and service reports.
• Provide quotations for out‑of‑warranty repair.
• Update system on repair activity/claims.
• Comply with company code of conduct and vendor service operating procedure.

Qualifications And Education Requirement...