Service Desk Technician I

Job Description

Reporting to the Team Leader - Service Desk. Your responsibilities as a service desk technician level 1 include providing Global Excel employees and its corporate clients timely and useful technical assistance on their computer environment, including mobile devices and other tech products. The role will include the provisioning, configuration, and deployment of new systems as well as the secure decommissioning of old hardware. Support can be provided in person, over the phone or remotely.

KSA (Knowledge, Skills and Abilities/Attitudes)

Knowledge:

• Maintain an excellent knowledge of client computer and its peripherals
• Maintain an excellent knowledge of client computer operating systems
• Maintain an excellent knowledge of core services (Networking, Active Directory, DHCP, DNS, etc)
• Good knowledge of Microsoft System Center
• Good knowledge of incident management principle