Service Desk Technician - Bilingual Spanish/English (TIER 1)

locations: Virtual Location**Summary*****This position requires candidates to be proficient in English and Spanish***Provides support via phone, e-mail and chat for various PC hardware and software applications.**Essential Duties and Responsibilities*** Provides support via phone, e-mail and chat to employees of corporate clients.* Assists users in troubleshooting Outlook.* Provides support for Microsoft Operating Systems (Windows7, Windows 10).* Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).* Provides support for mobile devices including configuration and email sync.* Handles 50-60 issues per day efficiently and appropriately.* Maintains regular and punctual attendance.* Utilizes Active Directory database to reset network passwords.* Assists users in adding and changing network printers.* Provides technical support for VPN connectivity issues.* Controls user’s computers utilizing remote access tools.* Troubleshoots remote access connectivity pro...