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Service Desk Team Lead

Get Staffed Online Recruitment Limited

Ringwood, England, United Kingdom Full Time July 10, 2026
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Vacancy Description

Service Desk Team Lead

Location: Ringwood, Hampshire


Salary: £27k – £29k DOE + Benefits + Company Profit Share


Hours: 37.5 hours per week


The Role:

  • Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers.

  • You will be managing the incident and request lifecycle.

  • Assist with operational Service Desk cover during busy periods.

  • Identifying and reporting escalations and major incidents.

  • Monitoring and reporting of service desk activity.

  • Feeding in new and innovative ideas.

  • Managing a team of Service Desk Technicians.

    • Skills and Experience:


    To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment.


    You will also demonstrate:

  • Accountability and responsibility for your worklo...

    • Ready to Apply?

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    Vacancy Details

    Location Ringwood, England
    Country United Kingdom
    Type Full Time
    Category Supervisors of Office and Administrative Support Workers
    Posted July 10, 2026

    About Get Staffed Online Recruitment Limited

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    Get Staffed Online Recruitment Limited

    Ringwood, United Kingdom

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