Service Desk Team Lead

TheService Desk Team Leadis responsible for maintaining Team KPIs, team ticket flow and completion, maintaining personal KPIs, and team client satisfaction.

What’s in it for you?

-Health Insurance (HMO)

-Competitive Salary

-Expanded maternity leave up to 120 days

-Allowances

-Paid Time offs (Vacation Leaves Are Convertible to cash if unused)

-Companywide events

-Fun & Relaxed environment

Job Details:

Service Desk Team Lead

Work from home

Monday to Friday, 6 PM to 3 AM

Training Schedule: Monday to Friday | 9 PM to 6 AM (About 2 weeks)

Minimum Internet Speed Required: 25 MBPS

Travel to the US might be a possibility

Responsibilities:

•Serve as the first point of contact for Tier 1 and 2 Engineers

•Coordination of Ticket Escalation

•Maintain Team KPIs

•Maintain Team Client Satisfaction

•Direct report to Service Des...