Service Desk Supervisor

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than , customers worldwide WITH over $ trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

The Opportunity:
The ECI Service Desk Supervisor is responsible for day-to-day operational control, service quality, and team performance within the Service Desk. This role ensures that client SLAs are met, incidents and requests are managed correctly, and analysts are enabled, coached, and held accountable to ECI standards.