A Day in the Life of a Service Desk Specialist at PROS:
Provides day-to-day IT operations support for all company offices in EMEAPrimary responsible for local hardware and software support;Respond quickly to user inquiries/incidents reported via ticking, email, telephone, and IM;Troubleshoot and resolve systems, application, and hardware issues;Maintain and improve system and process quality through effective documentation and communication;Ensure high quality services are provided within company’s SLAs;Works closely with the USA IT Service Desk team to provide adequate IT support based on “follow the sun” method.Required Qualifications:
We are looking for candidates who possess the rare combination of the following achievements, skills and behaviors:
Experience with supporting Windows 10/11 PCs;Experience with supporting and maintaining Active Directory / DNS / DHCP;Exc...