Vacancy Description
**MANTECH** seeks a motivated, career and customer-oriented **Service Desk Specialist** to join our team in **Doral, Florida.**
**Responsibilities include but are not limited to:**
+ Provide first-level technical support to end users across the organization.
+ Troubleshoot and resolve basic hardware, software, and network issues, escalating more complex problems to higher tiers.
+ Log and track incidents and service requests within a ticketing system, ensuring timely resolution and accurate documentation.
+ Meet Service Level Agreements (SLA) and maintain high levels of customer satisfaction.
+ Use knowledgebase articles and other resources to efficiently resolve user issues.
+ Develop their problem-solving and interpersonal skills under the guidance of senior and mid-level Technicians.
+ Assist in user training and self-service initiatives, contributing to a positive user experience.
**Minimum Qualifications:**
+ High School Di...
**Responsibilities include but are not limited to:**
+ Provide first-level technical support to end users across the organization.
+ Troubleshoot and resolve basic hardware, software, and network issues, escalating more complex problems to higher tiers.
+ Log and track incidents and service requests within a ticketing system, ensuring timely resolution and accurate documentation.
+ Meet Service Level Agreements (SLA) and maintain high levels of customer satisfaction.
+ Use knowledgebase articles and other resources to efficiently resolve user issues.
+ Develop their problem-solving and interpersonal skills under the guidance of senior and mid-level Technicians.
+ Assist in user training and self-service initiatives, contributing to a positive user experience.
**Minimum Qualifications:**
+ High School Di...
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