Vacancy Description
Job Description
- Provide excellent customer service by responding promptly to inquiries, resolving issues efficiently, and maintaining a positive attitude.
- Diagnose and resolve technical issues related to hardware, software, and network connectivity. (Level 1 support)
- Incident management in logging, tracking and escalating incidents in ticketing system, ensuring timely resolution and follow-up
- Identify and upscale complex issues that were not able to resolve at level 1, to next level support team when necessary
- Contribute and maintain a knowledge base of frequently asked questions and solutions.
- Vendor coordination for customer onsite support when necessary
- Adhere to data centre routine and security procedures
- Working in a rotating shift schedule to ensure 24x7 coverage
- Customer service orientation and interpersonal skills
- Excellent verbal and writte...
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