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Service Desk Operator

NHS Professionals

Reading, Berkshire, United Kingdom Full-time July 20, 2026
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Vacancy Description

Job Title: Service Desk Operator

Location: Royal Berkshire Hospital, Craven Road, RG1 5AN

Hours: 37.5 hours per week Monday – Friday 9.00am – 5.00pm with some 8am – 4pm shifts

Trust Location: Royal Berkshire NHS Foundation Trust

Role type: Temp – perm role

Reference: 90098

Role details

The post holder will effectively operate the Service Desk and progress the service requests for Royal Berkshire Foundation Trust (RBFT) Estates Department. The post holder will monitor the service provider performance through KPIs and SLAs. The post holder will be working to procedures, processes and standards set by the Service Desk and Building Manager and agreed by the Trust to ensure the consistent delivery of the services.

Duties to include but not limited to:

* Act as first point of estates contact for internal and external enquires made by staff members, members of the public, contractors and suppliers.

* Respond to all requ...

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