Service Desk Level 1 Analyst (Monterrey)

DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability.

Service Desk Level 1 Analyst

Location: Monterrey, NL - Onsite | Status: Full‑Time with Benefits | Salary: 15K - 17K pesos per month (before taxes, depending on experience) | Shifts: Day shift - 9:00am - 6:00pm, Monday - Friday | English: Advanced skills required.

Responsibilities

• Perform end‑user technical support, troubleshooting, and tuning for end‑user hardware and systems, peripheral hardware (printers/copiers, etc.) and initial triage for client network environments.
• Windows 10 troubleshooting and operations.
• Basic networking troubleshooting – ...