Service Desk Level 1 Analyst

Responsibilities

• Be the first point of contact for technical support via phone, email, and chat
• Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks
• Log all interactions in the ticketing system and elevate when needed
• Ensure timely and accurate resolution of issues while delivering exceptional customer service
• Follow up with users to confirm satisfaction
• Participate in special projects that enhance service delivery

Requirements

• High school diploma or equivalent
• 1–2 years in a technical support role
• Proficiency in Windows OS and Microsoft Office suite
• Basic network troubleshooting skills
• Strong customer service and problem-solving skills

Preferred Qualifications

• Associate or bachelor’s degree in computer science or related field
• HDI Support Center Analyst (HDI-SCA) certifi...