Service Desk Lead - ITSM & Incident Management

Acora Limited is seeking a Service Desk Team Lead in Kuala Lumpur. In this role, you will manage a team of Service Desk Analysts, ensuring exceptional technical support delivery. Your focus will be on leadership and operational efficiency within a fast-paced environment.

The ideal candidate will possess strong leadership skills, experience with ITSM tools like ServiceNow, and a commitment to service excellence. You will also provide coaching, monitor team performance, and promote continuous improvement initiatives.