Service Desk Engineer

Our client is looking for a skilled Service Desk Engineer (L2) to join their dynamic IT support team. This role is ideal for an experienced support professional who thrives in an SLA-driven environment, enjoys resolving complex technical issues, and is ready to take ownership of escalations while supporting a diverse user base. Whats in It for You? Opportunity to work in a high-performance IT environment Exposure to enterprise systems and modern technologies Clear career progression into Infrastructure, Networking, or Systems Administration Collaborative and supportive team culture Key Responsibilities Provide second-line technical support for escalated incidents and service requests Troubleshoot issues across Windows environments, Microsoft 365, and networking Ensure tickets are resolved within agreed SLA timelines Support end-users via remote tools, calls, and onsite assistance when required Manage user accounts, permissions, and access (AD/Azure AD) Maintain detailed documentation a...