Service Desk Engineer — First-Call Support & Troubleshooting

ALPHAEUS PTE. LTD. in Singapore is seeking an IT Helpdesk professional to provide first-call resolution via phone and email, performing initial troubleshooting and escalating as required.

You will own cases, communicate status updates within service levels, and ensure timely follow-up until closure with accurate information. The role involves managing customer expectations and notifying the Team Lead about unusual surges in requests, with a rotating 12-hour shift pattern including day and night