Service Desk Engineer Emirati Talent

Provide first-level technical support to users ensuring timely resolution of incidents and service requests while maintaining SLA compliance and high customer satisfaction.
DUTIES & RESPONSIBILITIES

• - Act as single point of contact for IT support
• - Log categorize and prioritize incidents
• - Troubleshoot hardware software and network issues
• - Escalate unresolved issues to L2/L3 teams
• - Monitor tickets and ensure SLA adherence
• - Support user onboarding/offboarding
• - Maintain documentation and knowledge base

Qualifications :

• Bachelors in IT or related field
• 02 years in Service Desk / IT Support
• ITIL knowledge troubleshooting communication customer handling

Additional Information :

Compliance with policies and procedures based on the ISO standards adopted by CNS.

Remo...