Service Desk Engineer

Responsibilities

• Provide L1–L2 technical support for end users in a corporate environment
• Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices
• Install, configure, and support Windows and MacOS operating systems
• Troubleshoot and resolve hardware, software, networking, and system-related issues
• Perform regular system maintenance, updates, patching, and preventive support activities
• Handle support tickets and ensure timely resolution according to SLA requirements
• Support endpoint security processes, including antivirus, encryption, and patch management
• Assist with procurement, setup, and replacement of IT equipment
• Perform basic system administration tasks for Active Directory, SCCM, and VPN
• Escalate complex issues to senior support teams when necessary

Requirements

• 1–3 years of experience in IT Suppo...