Service Desk Consultant

As a Service Desk Consultant, you will be the first point of contact for our clients, providing exceptional support and solutions to their technical issues. You will work closely with a team of IT professionals to ensure efficient service delivery and customer satisfaction.

• Respond to and resolve service requests and incidents.
• Provide technical support for hardware and software issues.
• Document and track issues using ticketing systems.
• Collaborate with other IT teams to escalate and resolve complex problems.
• Maintain knowledge base articles and user documentation.

The ideal candidate will possess a blend of technical expertise and interpersonal skills, enabling them to effectively assist users and contribute to team success.

• Technical troubleshooting
• Customer service
• Ticketing systems
• Network fundamentals
• Active Directory...