Service desk consultant

Service Desk Consultant - 6/12 Month Contract -Potchefstroom

Grade 12 / Matric certificate.

A+ and/or N+ certification or equivalent IT support qualification.

Minimum 1- 3 years of experience in a Service Desk or IT Support environment.

Strong understanding of:

Windows Operating Systems

Microsoft 365

Basic networking

ITIL Foundation Certification

Experience with service management platforms such as:

Service Now

Freshservice

JIRA Service Management

Exposure to:

Active Directory

VPNs

Provide first-level technical support for hardware, software, networking, and business applications.

Accurately log all support calls and service requests in the service management system.

Triage and resolve incidents and service requests where possible, escalating to second or...