Service Desk Assistant - UAE

Main Purpose of the role

To support and provide cover for the spares administration and technical personnel help coordinate service activities within the ME aftersales department for customers based in given region/given sector.

Primary Responsibilities

• Take ownership of a customers request from the identification of the need up to the closure of the file with the aim to achieve customers satisfaction all time. This will require contact with other departments and coordination.
• Establish service visit quotations and process orders on the LN system.
• Log and maintain tickets on Zendesk within the required SLAs.
• Organise service visits make sure spares are on site service engineer knows the aim of their visit confirm the visit with the customer establish follow up spares and a service visit once the service engineer has sent their report. Forward the report to the custo...