Service Desk Analyst

Appealing Points:

• Build strong hands-on experience in IT support and operations Gain solid troubleshooting and IT operations experience through hands-on Service Desk and Helpdesk responsibilities.


• Work with structured processes using ServiceNow Develop professional ITSM skills by managing incidents, SLAs, and KPIs using ServiceNow in a standardized support environment.


• Customer-focused role with exposure to critical incident handling Contribute to customer satisfaction while working closely with teams to re...