Service Desk Analyst Role with Mackenzie Health

Join Mackenzie Health as a Service Desk Analyst, the vital first point of contact for user support. Deliver top-notch IT assistance while thriving in a dynamic healthcare environment.

As a pivotal member of the Service Desk team, you'll assist users by troubleshooting technical issues and facilitating swift resolutions. The role requires proven customer service aptitude, hands-on experience with Microsoft applications, and the capability to work within a 24/7 operational framework. Participation in on-call support shifts is essential, reflecting the commitment to exceptional service.

Key Responsibilities:
• Troubleshoot and resolve IT technical problems
• Support users via phone, email, and ticketing systems
• Provide onsite support for complex issues
• Manage support tickets and document resolutions
• Collaborate with IT teams on unresolved matters

Requirements:
• College diploma in IT or relevant education/exp...