Service Desk Analyst Role in BC

Step into the essential role of IT Service Desk Analyst at the forefront of a zero-carbon energy sector in Prince George, BC. Your expertise will ensure incidents are addressed within required timeframes and maintain service quality.

You will manage service requests efficiently, uncovering core issues to drive improvements in IT service delivery. This position involves teamwork with internal IT units and external suppliers, fostering effective communication to achieve outcomes. Your service-oriented mindset ensures customers remain informed and satisfied during technical issues.

Key Responsibilities:
• Effectively resolve incidents per Service Level Agreements
• Fulfill incoming service requests promptly
• Identify root causes for continuous improvement
• Work with IT and third-party suppliers
• Ensure optimal application availability and performance

Requirements:
• Proficient in network configurations and MS Of...