Service Desk Analyst

Service Desk Analyst Remote/Liverpool (on site once a week) 3-6 months (could go perm) £150 per day (Inside IR35) A Service Desk Analyst is required for our client based in Liverpool. Occasional visits to the client site will be required. The successful candidate will provide support for a variety of software and hardware systems used within the organisation involving all aspects of customer support. The role includes telephony, remote and desk side support. The role will be responsible for day to day delivery of IT Service Desk and administration activities according to governance, processes, policies and agreed service level agreements. Accountabilities- Providing customer centred support adhering to service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements Ensure troubleshooting steps are followed consulting documentation, knowledge base, variou...