Vacancy Description
TEKsystems is hiring for a Service Desk Analyst to support their client's end users in a fast-paced, enterprise environment. This role sits 100% onsite in Evansville, IN, offering a great opportunity to gain experience and exposure to enterprise IT support.
What You’ll Be Doing:
+ Provide first-level support to end users via phone, email, and chat
+ Troubleshoot common IT issues including login problems, password resets, hardware/software issues, and basic Windows support
+ Create, document, and manage tickets using a ticketing system (ServiceNow)
+ Escalate issues that cannot be resolved remotely and partner with internal IT teams as needed
+ Serve as hands-on support at the site when required
+ Deliver strong customer service and clear communication with end users
Technologies You’ll Work With:
+ Windows 10 & 11
+ Office 365 (Outlook, Teams, OneDrive, etc.)
+ Active Directory
+ Servi...
What You’ll Be Doing:
+ Provide first-level support to end users via phone, email, and chat
+ Troubleshoot common IT issues including login problems, password resets, hardware/software issues, and basic Windows support
+ Create, document, and manage tickets using a ticketing system (ServiceNow)
+ Escalate issues that cannot be resolved remotely and partner with internal IT teams as needed
+ Serve as hands-on support at the site when required
+ Deliver strong customer service and clear communication with end users
Technologies You’ll Work With:
+ Windows 10 & 11
+ Office 365 (Outlook, Teams, OneDrive, etc.)
+ Active Directory
+ Servi...
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