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Service Desk Analyst

Reed Technology

Chester-le-Street, County Durham, United Kingdom Full-time July 03, 2026
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Vacancy Description

IT Service Desk Analyst

Chester-le-Street - Fully Onsite

Up to 12 Week Contract

£150+ per day(umbrella)

One of my clients' is looking for an experienced IT Service Desk Analyst to join their team on a temporary contract, which could last up to 12 weeks.

This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. This will be covering a busy service desk, with the shifts starting at either 6:30am or 4pm

You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users.

Due to the short term nature of the requirement, my client is looking for someone who can hit the ground running, requiring minimal supervision training etc.

Key Skills
* IT Service Call Management
* Remote service
* Active directory Administration
* Understanding of TCP/IP, DHCP and DNS.
*...

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