Service Desk Analyst

Cebu City, Philippines | Posted on 06/04/2026

Data 3’s vision is to harness the power of people and technology for a better future.

These core values define the expected behaviours of our people, which in turn shape the culture of our business.

Position Purpose

To provide key customer contact and communication functions enabling the team to achieve agreed service levels, and to contribute to the creation and maintenance of a positive working environment that encourages the exchange and development of knowledge and skills.

Position Profile

Department: Managed Service Delivery - Service Desk

Line of Business: Services

Key Responsibilities

• Monitor telephone queues & answer calls within stated guidelines
• Identify the urgency and impact of Requests / Incidents and adhere to set processes
• Take ownership of any Major Incident (MI) and provide timely updates to stakeholders
• C...