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Service Desk Analyst

The Boston Beer Company

Boston, Massachusetts, United States Full-time July 08, 2026
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Vacancy Description

We are currently hiring a Full-Time Service Desk Analyst in Boston, MA.

The Service Desk Analyst I participates in daily operations of the service desk; providing customer support and technical support, and participating in support of major service incidents. Additionally, the analyst will collaborate with IT teams, update and create documentation, and participate in continuous improvement activities. They will use a combination of technical support, and customer service skills to deliver high-quality support and purpose-fit technologies with consumer-inspired experiences.

What You'll Brew: 

  • Respond to and resolve IT service requests and incidents in a timely manner, ensuring minimal disruption to business operations.
  • Provide technical support to end-users via phone, email, or in-person, addressing hardware, software, and network issues.
  • Diagnose and troubleshoot technical problems, guiding users through step-by-step solutions....
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