Service Desk Analyst

Are you ready to take your technical skills to the next level in a fast paced 24/7 environment?

Join our ICT team and become a key part of the engine that keeps SkyCity connected, supported and operating around the clock.

You're an experienced support professional who provides excellent customer service, while solving technical issues. You'll bring:

• Proven experience in a Service Sesk or technical support role.
• Strong working knowledge of Windows 10, Active Directory, Office 365.
• Excellent written and verbal communication skills.
• ITIL experience or certification
• Familiarity with ServiceNow or another ticketing system

As a Service Desk Analyst, you'll be part of our 24/7 first point of contact for all technology related issues and requests across SkyCity's diverse and dynamic environment. You'll be responsible for:

• Providing phone, email, walk-in and service portal support across a 24/7 environ...