Service Desk Analyst

Service Desk Analyst

Intermittent Telework: Arlington, VA

US Citizenship

We are seeking to hire a Service Desk Analyst in support of the Treasury- IEP Portals program. This is a great opportunity for someone who thrives in a customer-focused environment and enjoys resolving technical challenges while collaborating with cross-functional teams.

Job Description: In need of a skilled Help Desk Specialist to join our Service Desk team supporting Platform Operations and Managed Application Services for a federal client. This role provides Tier 1 technical support, user account administration, troubleshooting assistance, and customer service to ensure efficient and secure operations across the client environment. You will serve as a primary point of contact for end users, collaborate with internal technical teams, and assist in improving Service Desk processes and documentation. You will also jo...