Service Desk Analyst 100 % Binlingüe (Cruz De Huanacaxtle)

Bilingual Service Desk Executive (100% Native English)Work Mode: Hybrid, remote or on-site (based on performance)Schedule: 12-hour day shifts with a rotating 4‐days‐one‐week / 3‐days‐the‐next‐week pattern.2 agents working from 5:00 a.M. to 5:00 p.M. (CDMX), on a rotating schedule: 4 days one week, 3 days the next (long shift rotation).2 agents working from 7:00 a.M. to 7:00 p.M. (CDMX), also on a rotating schedule: 4 days one week, 3 days the next (long shift rotation).1 agent working from 5:00 a.M. to 1:00 p.M. (CDMX), Monday to Friday, acting as a floater to cover for PTOs or medical leaves within the team.Do you have native-level English and a passion for solving tech issues with a customer‐centric approach?
Join our team!
We are looking for a Bilingual Service Desk Executive who will serve as the first point of contact for users requiring technical support.
We seek proactive individuals with excellent service attitude and flawless communication skills in English.Resp...