Service Desk Agent

An opportunity has arisen to join our IT Service Desk team. This team provides a single point of contact for our Group for all IT issues to be resolved.

Responsibilities

• Answering the phone in a professional manner
• Log each and every call received with sufficient information
• Taking ownership of the call to ensure a satisfactory outcome
• Escalating calls when necessary
• Communicating with internal teams and external support resources
• Working to the needs of the Business to ensure successful support of IT Systems
• Ability to support your business unit/team to deliver our ESG Strategy - Decade to Deliver

Qualifications

The ideal candidate will have experience of providing customer service and dealing professionally with individual's. An interest or experience in IT support would be an advantage.

Benefits

• 26 days holiday (plus bank holidays)
• Lif...