Service Designer (Upcoming Role)

hedgehog lab | Government Projects

This is an upcoming permanent opportunity. The role is not yet live but we expect to be hiring shortly. Register your interest now and we'll be in touch as soon as the position opens.

We're looking for a Service Designer to join hedgehog lab on a permanent basis, working across government projects where the design challenges are genuinely complex and the outcomes genuinely matter.

You'll map end-to-end service journeys, identify failure points, and work across organisational boundaries to design services that work for the people who use them, not just the people who commission them. You'll be as comfortable in a workshop with policy teams as you are in a design critique.

This is a hybrid role. You'll work from home most of the week, with two days on site at our client's Manchester or Newcastle office, whichever is closest to you. We're looking for candidates based within 50 miles of either location.