Service Design Lead

Job Description

As Service Design Lead you will manage and lead the Service Design Team working across YBS customer facing channels including digital, telephony and retail. You will sets the direction for the team to ensure they fully contribute to strategic thinking across all customer channels (Digital, Retail, Customer Services) and drive Service innovation, across channels, for the YBS group.

Why join us now? We are at a very exciting place in our transformation journey and this role will give you the brilliant opportunity to set direction, drive forward improvements and make a real impact, all whilst being part of a friendly, enthusiastic and supportive Experience Design team.

This is a hybrid role with remote working and some onsite presence in our central Leeds offices.

This is a Fixed Term Contract for 12 months.

About the role

As Service Design Lead, you’ll be passionate about making a difference...