Service Delivery Support Coordinator

Responsible for:

As a Service Delivery Support Coordinator, the main duty is to perform tasks with utmost accuracy to support the Service Delivery for Ethan's customers. The role is responsible for the execution of our ITIL service management framework, including the following key areas:

• Service transition

• Service operations

• Continuous service improvement

Main Resposibilities:

• Ensure the timely generation of automated reports and verify that the Service Delivery Managers have access to the necessary data.

• Assist with managing the entire process cycle for Service Requests, such as Service Order Forms and Requests to Terminate documents, Price Increase notifications, and Contract Variations.

• Assist the Billing team and Service Delivery Managers with governance and guidance during the monthly invoice cycle and help resolve any billing disputes or...