Service Delivery Supervisor, National Workers' Compensation Services

Responsibilities

• Talent Management
  • Oversee the employee experience within the team and ensure a high level of engagement by our employees.
  • Ensure that the work environment promotes an atmosphere of mutual trust, a collaborative approach based on the pleasure of working as a team, and team member accountability.
  • Communicate the company vision and guidelines clearly, fluidly and engagingly, to guide the team and ensure effective work planning.
  • Set stimulating performance objectives and ensure that all team members have the skills required to meet them.
  • Be the go‑to person for questions about operations and/or the organization.
• Client Management
  • Maintain a good grasp of the client’s business issues so that appropriate services can be provided and client satisfaction ensured.
  • Be a leader for clients with respect to both business relations and expertise, to have a positive impact on their hea...